Service Highlights
Ahead Hosting
Committed to liberating all customers from daily IT tasks and focusing on the business.
Authoritative Certification
For two consecutive years, eCloudrover as a hosting service provider achieved a full score of 1000 points in the ISSI audit, and also obtained a full score in the ISSI Managed Security Services Provider (MSSP) audit.
SLA Compliance
Maximum 15 minutes response time for failures, with a dedicated team available 7*24-hour to support your business.
Stack IT Operation
Cloud consulting, resource migration, service hosting, backed by a 7*24 on-call center to ensure real-time support for your business, serving thousands of clients to date.
eCloudrover Managed Service Provider (MSP) aims to ensure the operational environment of customers, employing 7*24-hour continuous online monitoring as a means, focusing on four core hosting elements: "cost, security, compliance, and rapid response," enhancing a company's control capabilities over cloud services, providing users with continuous, effective, worry-free, and convenient hosting services.
7*24 hours multi-cloud hosting services
Ensuring Protection During Critical Periods：
During critical events, assist users in actively identifying operational bottlenecks to ensure the stable operation of customer business. Fully support customers in carrying out resource bottleneck investigations, continuously enhancing business stability.
Web Hosting：
Establish web hosting services based on cloud monitoring, continuously monitor website health, ensure timely response from a 7*24 customer support center, and guarantee stable business operation.
Security Hosting：
Emphasizing safety and risk control, eCloudrover team thoroughly integrates industry's excellent security tools to help identify security issues, prevent security incidents, detect warnings, respond and handle them, and assist customers in enhancing their cloud security operational capabilities.
IT Fully Managed Operation：
From security, networks, resource changes, project deployment, domain management, resource scaling, to Patch updates, comprehensively take full control of your IT environment.
eCloudrover Cloud Hosting Service offers customers a one-stop IT operations management solution. We operate and manage IT infrastructure environments for clients, assess their infrastructure based on industry best practices, design cloud technology architectures that align with your business needs and industry best practices, and deliver customized services based on specific requirements.

Team Advantages

1．Timely response
Senior engineers provide 7*24-hour online monitoring for prompt detection of issues, with a major incident response time of less than 15 minutes.

2. Higher event closure efficiency
Regular operations meetings, covering costs and safety, where senior engineers assist in analyzing your resource utilization and security status.

3. Experienced team support
Multi-level senior support mechanism ensures that senior engineers with an average of over 3 years of experience fully understand your business context, actively address challenging projects, and drive project implementation.

4. Excellent service experience
Each hosted MSP client is assigned a dedicated operations engineer who thoroughly understands the current state of your IT environment during the service period, making it easy and stress-free to coordinate in a close and efficient relationship.

eCloudrover promises you on SLA
Severity levelDescriptionFlagship hostingBasic hostingConsultationBill
Production system anomalyThe main business systems are affected, the production system is abnormal, or the estimated impact will affect your online business.<15 minutes<15 minutes<2 hoursN/A
Secondary system impactSecondary systems are affected, such as monitoring and secondary servers experiencing anomalies. The occurrence of this event will not impact online users or only minimally affect a small portion of users.<1 hour<4 hours<4 hoursN/A
General issueGeneral inquiries, such as reference documentation for specific services, basic documentation for specific services, general query assistance, or issues encountered by customers while learning about a service, allow customers to find relevant solutions clearly by simply entering keywords.<2 working hours<4 working hours<1 working dayN/A
Financial issueBill, service pricing calculation, etc.<1 working day<1 working day<1 working day<1 working day


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